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Frequently Asked Questions

Have questions about Timesheet? Below you'll find answers to our most common questions about subscriptions, plans, and account management.

If you need further assistance, feel free to contact our support team at support@timesheet.io — we're happy to help!

Can I cancel my subscription at any time?​

Yes. You can cancel your subscription anytime from the Subscription page in your web account.

Can I switch plans (upgrade/downgrade) anytime?​

Yes. You can upgrade, downgrade, or cancel your plan anytime. However, teams with members cannot downgrade to the Plus plan.

Can I use the Android/iOS app without a subscription?​

Yes. The mobile apps are free to use with no limits. A subscription is only required for the web app and premium features like sync and cloud backup.

How does the 30-day free trial work?​

The trial gives you full access to the Pro plan’s features for 30 days, so you can test everything before choosing a paid plan.

What happens after my free trial ends?​

If you don’t select a paid plan, your account will switch to the free plan automatically. To keep the Pro plan, add payment details before the trial ends.

How do I delete my account?​

Go to Profile → Delete Account in your web account. Your data will be permanently removed.

What payment methods do you accept?​

We accept PayPal and all major credit cards (Visa, Mastercard, Discover, American Express). European customers can also pay by invoice for annual subscriptions.

Do I need a credit card to sign up?​

No. Start your 30-day trial without a card. Add payment details only if you choose a paid plan after the trial.

Is my data safe and private?​

Yes. We protect your data with:

  • Regular security updates
  • GDPR-compliant servers
  • SSL encryption
  • Secure data centers