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Frequently Asked Questions

Have questions about Timesheet? Below you'll find answers to common questions about getting started, using the app, subscriptions, and troubleshooting.

If you need further assistance, feel free to contact our support team at support@timesheet.io — we're happy to help!

Getting Started​

Do I need to create an account to use Timesheet?​

No. The Android app can be used without an account for local time tracking. However, creating an account gives you:

  • 30-day free trial of Timesheet Pro
  • Cloud synchronization across devices
  • Automatic backups
  • Team collaboration features

You can always sign up later and sync your existing data.

What's included in the free version?​

The free version includes:

  • Unlimited time tracking
  • Unlimited projects
  • Tasks, breaks, expenses, and notes
  • Tags and custom rates
  • Basic statistics
  • Export to Excel/CSV
  • Local data storage

What additional features do I get with Timesheet Pro?​

Pro features include:

  • Cloud synchronization
  • Web app access
  • Team collaboration
  • Project sharing
  • Advanced reporting
  • Automation (geofence, Wi-Fi, NFC)
  • Premium support

How does the 30-day free trial work?​

The trial gives you full access to the Pro plan's features for 30 days, so you can test everything before choosing a paid plan.

What happens after my free trial ends?​

If you don't select a paid plan, your account will switch to the free plan automatically. To keep the Pro plan, add payment details before the trial ends.

Do I need a credit card to sign up?​

No. Start your 30-day trial without a card. Add payment details only if you choose a paid plan after the trial.

Time Tracking & Timer​

How do I start tracking time?​

  1. Open the Timer screen
  2. Select a project from the dropdown
  3. Tap the START button
  4. Work on your task
  5. Tap STOP when finished

The timer runs in the background even when your screen is locked.

Can I track time for multiple projects at once?​

No. Timesheet tracks one project at a time to ensure accurate time allocation. Stop the current timer before starting a new one for a different project.

What's the difference between Total Duration and Relative Duration?​

  • Total Duration (abs. Duration) - Complete time from start to end, including breaks
  • Relative Duration (rel. Duration) - Actual work time, excluding breaks
  • Breaks - Time spent on pauses

Use rel. Duration for accurate billable hours.

Can I edit a task after it's been created?​

Yes. Tap any task in the task list to open task details, then tap the edit icon (pencil) to modify:

  • Start and end times
  • Project assignment
  • Description and tags
  • Billable/Billed/Paid status
  • Add breaks, expenses, or notes

How do I track breaks?​

While the timer is running, tap PAUSE to start a break. Tap RESUME when you're ready to continue working. Breaks are automatically calculated and displayed separately from work time.

You can also add breaks manually later from the task details screen.

Can I add time entries manually for past work?​

Yes. Tap the "+" icon on the Tasks or Timer screen, then:

  1. Select the project
  2. Enter start and end times
  3. Add description and other details
  4. Tap Save

This is useful when you forgot to start the timer.

What are the different task types?​

  • Task - Standard time entry for regular work
  • Mileage - Travel tracking with odometer readings and distance calculation
  • Call - Phone call logging (duration and contact information)

Projects & Tasks​

How do I create a new project?​

  1. Go to the Projects screen
  2. Tap "+ New project" at the bottom
  3. Enter project details (at minimum, a title)
  4. Set hourly rate and other options
  5. Tap Save

Can I change a project's hourly rate?​

Yes, but be aware: changing a project's hourly rate retroactively affects ALL time entries for that project. Best practice is to create a new project when your rate changes to preserve historical salary calculations.

What happens to tasks when I archive a project?​

Archived projects and their tasks are preserved but hidden from active lists. You can:

  • Still view archived projects by filtering for "Archived"
  • Access all historical data for reports
  • Unarchive the project anytime if work resumes

Can I move tasks from one project to another?​

Yes. Select one or more tasks (long-press to enter selection mode), tap the three-dots menu, and choose "Move to". Select the destination project. This affects project statistics and earnings calculations.

What are tags and how should I use them?​

Tags are labels that categorize tasks across all projects. Use tags to:

  • Group similar activities (e.g., "Meetings", "Development")
  • Track time by work type regardless of project
  • Filter and analyze cross-project activities
  • Generate reports by activity category

Unlike projects (which organize by client/deliverable), tags organize by activity type.

What are custom rates and when should I use them?​

Custom rates modify earnings calculations for specific situations:

  • Overtime - 1.5x or 2x your normal rate
  • Weekend work - Premium rates
  • Rush jobs - Additional per-hour charges
  • Specialized skills - Higher rates for complex work

Rates use Factor (multiplier) and Extra/h (fixed addition per hour).

Teams & Collaboration​

What are teams and who can use them?​

Teams are a Timesheet Pro feature that enables collaboration. Create teams to:

  • Share projects with team members
  • Collaborate on time tracking
  • View team statistics
  • Share automations

How do team project permissions work?​

Team projects are NOT automatically visible to all team members. You must:

  1. Assign the project to a team
  2. Add specific team members as project members
  3. Only assigned project members (and Team Managers) can see and track time on that project

This provides granular access control.

Can team members see each other's salaries?​

Salary visibility is controlled per-project using the "SALARY VISIBILITY" setting:

  • Visible for all - Everyone can see salary info
  • Visible for Owner and managers - Restricted to authorized users only
  • Disabled - Salary information hidden from reports

Export & Reporting​

What file formats can I export to?​

Timesheet supports three export formats:

  • Excel (XLSX) - Modern Excel format (recommended)
  • Excel (XLS) - Legacy Excel format for older systems
  • CSV - Maximum compatibility for importing to other software

How do I export my time data?​

  1. Go to the Export screen
  2. Select time period, projects, and filters
  3. Tap "Exported fields" to customize columns
  4. Choose your format (XLSX, XLS, or CSV)
  5. Tap Export
  6. Share via email, cloud storage, or save to device

See the Export documentation for details.

What fields can I include in exports?​

You can customize which columns appear:

  • Basic: Date, Start time, End time, Duration
  • Financial: Salary, Billable status, Billed, Paid
  • Details: Description, Location, Tags, Feeling
  • Additional: Breaks, Expenses, Notes

Disable columns you don't need for cleaner exports.

Can I export data for just one project?​

Yes. Use the project filter on the Export screen to select specific projects. You can also filter by:

  • Time period (e.g., current Month)
  • Status (Billable, Paid, etc.)
  • Type (Task, Mileage, Call)

How do I create monthly reports for clients?​

  1. Export screen → Set period to "current Month"
  2. Filter by the client's project(s)
  3. Customize fields: Date, Description, rel. Duration, rel. Salary
  4. Export as Excel
  5. Share directly via email or cloud storage

Automation​

What automation methods are available?​

Timesheet supports three automation types:

  • Geofence - Location-based (starts timer when you enter/leave an area)
  • WLAN - Wi-Fi-based (starts timer when connecting to specific network)
  • NFC - Physical tag scanning (tap phone to NFC tag)

Which automation method is most reliable?​

Geofence is most reliable for automatic hands-free tracking. It works with:

  • Screen locked
  • App closed
  • Good GPS signal
  • Proper location permissions ("Allow all the time")

NFC is most precise but requires manual tap action.

Why isn't my geofence automation working?​

Common issues:

  1. Permission - Location must be set to "Allow all the time" (not "only while using")
  2. Battery optimization - Exempt Timesheet from battery optimization
  3. GPS - Ensure location services are enabled
  4. Radius - Try increasing geofence radius (start with 100m)

Can I use automation without a Pro subscription?​

Automation features (geofence, WLAN, NFC) require a Timesheet Pro subscription for cloud synchronization and reliability.

Can I temporarily disable automation?​

Yes. Use the Automation Service toggle at the top of the Automation screen. Turn it off during:

  • Vacations
  • Days off
  • When visiting automated locations but not working

Mobile App Specific​

Does the timer keep running if I close the app?​

Yes, as long as you've granted notification permissions. The timer runs in the background through a persistent notification. You can see elapsed time and quick controls from your notification shade.

Will the timer stop if my phone dies or restarts?​

The timer state is preserved and will resume when you restart the app. However, you may need to verify the exact time to account for the period your phone was off.

Can I use Timesheet on multiple devices?​

Yes, with a Timesheet Pro subscription:

  • Data syncs automatically across all devices
  • Use Android, iOS, and web app simultaneously
  • Changes sync in real-time
  • Consistent experience everywhere

Do I need an internet connection?​

No for basic tracking. The app works completely offline:

  • Track time locally
  • Create projects and tasks
  • View statistics
  • Edit data

With Pro subscription and internet:

  • Data syncs to cloud
  • Access from multiple devices
  • Automatic backups

How much storage does the app use?​

The app itself is small (~15-30 MB). Your data storage depends on:

  • Number of tasks tracked
  • Photos attached to expenses/notes
  • Typically a few MB even with years of data

Statistics & Insights​

What statistics does the app provide?​

The Statistics screen shows:

  • PROGRESS - Cumulative hours over time with trend line
  • DAILY WORKING HOURS - Average hours by day of week
  • PROJECTS - Time distribution by project (pie chart)
  • TAGS - Time distribution by tag
  • EXPENSES - Paid vs. unpaid breakdown
  • MILEAGE - Travel distance totals

Can I export charts and statistics?​

Yes. Each chart has a share icon that exports it as a high-resolution PNG image. Perfect for:

  • Client reports
  • Presentations
  • Portfolio showcases
  • Internal reviews

How do I filter statistics?​

Tap the filter icon in the Statistics header to filter by:

  • Time period (day, week, month, year, custom)
  • Projects
  • Status (billable, paid, billed)
  • Type (task, mileage, call)
  • Tags

All charts update automatically based on your filters.

Subscriptions & Billing​

Can I cancel my subscription at any time?​

Yes. You can cancel your subscription anytime from the Subscription page in your web account.

Can I switch plans (upgrade/downgrade) anytime?​

Yes. You can upgrade, downgrade, or cancel your plan anytime. However, teams with members cannot downgrade to the Plus plan.

What payment methods do you accept?​

We accept PayPal and all major credit cards (Visa, Mastercard, Discover, American Express). European customers can also pay by invoice for annual subscriptions.

Is there a discount for annual subscriptions?​

Yes, annual plans typically offer savings compared to monthly billing. Check the pricing page for current offers.

What happens if my payment fails?​

You'll receive an email notification. Update your payment method in your account settings to restore service. Your data remains safe during any payment issues.

Data & Privacy​

Is my data safe and private?​

Yes. We protect your data with:

  • Regular security updates
  • GDPR-compliant servers
  • SSL encryption
  • Secure data centers
  • No data sharing with third parties

Where is my data stored?​

Data is stored on secure servers in compliance with GDPR regulations. With a free account (no cloud sync), data is stored only on your device.

Can I export all my data before canceling?​

Yes. Export your complete time tracking history anytime:

  1. Export screen → "All time" period
  2. Select all projects
  3. Enable all exported fields
  4. Export to Excel or CSV
  5. Save to cloud storage or email yourself

How do I delete my account?​

Go to Profile → Delete Account in your web account. Your data will be permanently removed.

Does Timesheet track my location continuously?​

No. Location is only captured:

  • When you manually enable location tracking for tasks
  • When geofence automations trigger (entering/leaving work sites)

We do not track your movements throughout the day.

Troubleshooting​

Why can't I see my data on another device?​

Cloud sync requires:

  1. Timesheet Pro subscription
  2. Same account logged in on both devices
  3. Internet connection on both devices
  4. Time for initial sync to complete

Check that you're logged into the same account on both devices.

Timer started/stopped unexpectedly​

If using automation:

  1. Check Automation Service toggle is in desired state
  2. Review automation settings (radius, Wi-Fi name)
  3. Temporarily disable automation to test
  4. Check for conflicting automations at same location

Tasks are missing or not showing​

Check your filters:

  1. Task list → Filter icon
  2. Verify period includes the missing tasks
  3. Check project filter (not filtering them out)
  4. Check status filter (showing "All")

App crashes or freezes​

Try these steps:

  1. Update to latest version from Google Play
  2. Clear app cache (Settings → Apps → Timesheet → Clear Cache)
  3. Restart your device
  4. If persists, contact support with device details

Export isn't working​

Common solutions:

  1. Grant storage permission in Android settings
  2. Set Export Folder in Settings → Export
  3. Ensure sufficient storage space available
  4. Try different export format (CSV vs Excel)

Wi-Fi automation keeps triggering incorrectly​

Some Android devices disconnect Wi-Fi when screen locks. Solutions:

  1. Check device Wi-Fi settings for "Keep Wi-Fi on during sleep"
  2. Set to "Always"
  3. Consider using Geofence automation instead
  4. Samsung: Settings → Connections → Wi-Fi → Advanced → Keep Wi-Fi on during sleep

Still Have Questions?​

Can't find what you're looking for? We're here to help!

Email Support: support@timesheet.io Response Time: Typically within 24 hours Documentation: Check our Android App documentation for detailed guides

When contacting support, please include:

  • Android version
  • App version (Settings → About)
  • Clear description of the issue
  • Screenshots if applicable